REPUTATION IS EVERYONE’S RESPONSIBILITY.
I’m your training and standards partner for the water industry, closing the gap between what your teams know and what actually happens on site.
why utilities
IT’S ILLEGAL TO SUPPLY WATER UNFIT FOR HUMAN CONSUMPTION.
Every team working on the network carries that responsibility.
Water companies and tier one contractors set the standards. But what happens on site, every day, at every level of the supply chain, doesn’t always match what’s expected.
AMP8 is bringing thousands of new people into water from gas, telecoms and power. Many are highly capable operators who have never worked with a food-grade product. At the same time, experienced people are retiring and taking decades of knowledge with them.
The standards exist, but they sit in lengthy technical documents written for reference, or in the heads of experienced people who won’t always be there to ask. Neither works for a supervisor on site at seven in the morning. When knowledge is hard to reach, people fill the gaps with habit and assumption.
I’ve spent twelve years making complex, technical industries understandable, in engineering, sustainable manufacturing and now water. I turn standards into training and resources that show delivery teams, supervisors and project managers what best practice looks like.
About me
I'm Gemma, co-founder of Virtual Hero Media. Twelve years learning how to make complex, technical industries understandable, brought to bear on a gap I found in UK water. Here's how I got here.
How we work together
For delivery teams and standards on site
Training and playbooks built for head office rarely reach the people doing the work. When standards live in corporate speak, they stop at the office door, and what's expected and what's delivered start to drift apart.
I make training and inductions that speak to delivery teams in their language, showing standards in action, not just written down.
For leadership teams building reputation
Leaders want to win the work, build a reputation worth having, and recruit and retain the people to deliver it, but they can't embed standards alone. They need systems, knowledge and CPD, and most don't know what they don't know yet.
Live Mains is the community being built for you, real conversations, insights and knowledge shared with people facing the same problem.